Terms & Conditions
Durex Instagram Promotion Terms and Conditions (the "Promotion")
1. The Promotion is open to all residents of the United Kingdom aged 18 or over.
2. Employees of the Promoter and its affiliate companies, their families and anyone deemed to be professionally involved with or connected to the Promotion are not permitted to enter the Promotion.
3. No purchase necessary. Internet access and an Instagram account are required to enter.
4. To enter the promotion, see the promotion being posted on Instagram on 14th February 2024, like and comment on the promotional post, tagging your holiday partner and follow @Durex.uk on Instagram for your chance to win 1 of 2 holiday prizes. You and the holiday partner you have tagged must both follow @Durex.uk in order to be entered into the prize draw.
5. There are 2 prizes available to be won:
Prize 1: 1 x 3 night stay near Wank Mountain, Germany for 2 people. The prize includes:
• 3 nights stay at Staudacherhof sharing a Fountain of youth suite
• Return economy class flights – from any UK International airport to Innsbruck airport
• Standard car hire for the duration including Gold cover insurance
• Daily breakfast at the hotel
• Lunch for 2 at Wankhaus
• Use of Staudachers Spa & Garden for the duration of the visit (excludes spa treatments)
• Travel allowance to cover travel to/ from UK airport of £150
• Spending money of £300
• Durex play kit, which includes:
o 1 x Durex Massage Lube – 2 in 1 Ylang Ylang
o 1 x Durex Flavoured Lube – Strawberry
o 1 x Durex Naturals Lube – Pure. Extra Sensitive and Moisture
o 1 x Durex Perfect Glide Lube
o 1 x Durex Vibrator 2 in 1 with Vibrator Teaser Tip
o 1 x Durex Sensory & Textured Masturbation Sleeve
o 1 x Deep & Deeper – Durex Anal Plug Set
Prize 2: 1 x 2 night stay near Cockermouth, UK for 2 people. The prize includes:
• 2 night stay at The Boathouse at Knotts End
• Dinner for 2 at a local pub or restaurant
• Travel allowance of £150
• Spending money of £200
• Durex play kit, which includes:
o 1 x Durex Massage Lube – 2 in 1 Ylang Ylang
o 1 x Durex Flavoured Lube – Strawberry
o 1 x Durex Naturals Lube – Pure. Extra Sensitive and Moisture
o 1 x Durex Perfect Glide Lube
o 1 x Durex Vibrator 2 in 1 with Vibrator Teaser Tip
o 1 x Durex Sensory & Textured Masturbation Sleeve
o 1 x Deep & Deeper – Durex Anal Plug Set
6. The draw opens for entries at 00:00 on 14th February 2024 and closes at 23:59 on 21st February 2024. Entries received outside of these times will be void and will not be entered into the Promotion.
7. Entrants must continue to follow @Durex.uk for at least two (2) weeks following the closing date of the promotion outlined in paragraph 6 to be considered a valid entry to the prize draw as either a winner or reserve.
8. There will be two winners. The winners will be drawn at random by an independent third party from all entries correctly submitted in accordance with these terms and conditions during the prize draw period and notified via Instagram DM by 24th February 2024. The winners will be notified via Instagram, by the official Durex account (@Durex.uk). The winners will be required to respond to the DM with their full name, email address and contact phone number in order to claim their prize.
9. If a winner does not respond to their winning message within three (3) days from receipt, they will forfeit their prize and an alternative winner will be selected from the drawn reserves. Please be aware that the direct message may have gone into your message request folder. It is the responsibility of the entrant to ensure that they check their message request folder.
10. The prizes will be awarded to the authorised account holders of the Instagram handle. The authorised account holder is the natural person assigned to the Instagram handle.
11. The prizes are valid for travel until June 2025 excluding travel over Christmas, Easter and all bank holidays. All travel must be completed by 30th June 2025.
12. All holiday locations and dates are subject to availability. Travel will be subject to flight and hotel availability at the date of booking the trip. The winner should notify the Promoter at least six weeks in advance of their preferred dates for taking the trip.
13. All travel must be completed within the time-frame stated above in paragraph 11. Extensions to the validity of the prize will not be allowed unless first authorised by the promotional agent.
14. The Promoter will accept no responsibility for hotels/ tours/ transport companies etc. being withdrawn or amended. In the event of this, the Promoter’s Prize Provider will endeavour to offer a suitable alternative. The Promoter is not responsible for changes in schedule or for any expenses incurred as a consequence of flight cancellation/delay.
15. All travel arrangements offered are at the discretion of the Promoter. Any requests relating to airport, airlines or hotels cannot be guaranteed.
16. Any amendments made by the prize winner after the booking is confirmed may be subject to administration charges levied by the specific supplier.
17. Passports and Visas are the responsibility and cost of the prize winner. The Promoter cannot be held responsible if the prize winner or any of the travelling party fail to obtain the required travel documentation.
18. Valid UK driving licence required. The driver must be between the ages of 25 and 65 and have been driving for 3 years or more. We also advise that the driver has no more than 6 points on their licence. Prize subject to agreement of hire company’s terms and conditions. A credit card will be required for car collection however, this is for security only and no monies will be taken. Driving is recommended at both prize locations, however if the winner or their guest is unable to drive, an alternative may be offered at the Promoter’s sole discretion.
19. The prizes are non-transferable and there is no cash alternative. The Promoter reserves the right to substitute a prize (or part thereof) with a prize of equal or greater value.
20. The prize winner and their party (where applicable) are responsible for and must comply with any health advice/ regulations/ inoculations required by any destination country. Any associated costs for this are the responsibility of the prize winner and their party (where applicable).
21. Comprehensive travel insurance is not included within the prize, the winner may be required to present proof of insurance to the Promoter’s Prize Provider before travel.
22. For the avoidance of doubt, the prize does not include meals, gratuities or other travel expenses unless otherwise stated, or any other costs of a personal nature not stated for the winners and their guest.
23. Bookings must be made through the Promoter’s Prize Provider, Cloud Nine Incentives Ltd, The Station, 7 High Street, Olney, Buckinghamshire, MK46 4EB. Privacy policy - https://www.uponcloudnine.co.uk/privacy.html.
24. The Promotion and the Promoter's Instagram pages are not sponsored, endorsed or administered by, or associated with Instagram. By entering into the Promotion, entrants release Instagram from all and any claims and liabilities which might arise in relation to the Promotion. You understand that you are providing your information to the Promoter and not to Instagram.
25. The Promoter will use your personal information only in accordance with these terms and conditions including the promotional privacy policy under provision 35.
26. The Durex Play Kit will be dispatched to the postal address provided by the winner within 28 days of claim. The Play Kit will be delivered by courier and someone aged 18 or over will be required to sign for and receive the package.
27. The prize winners’ surnames and counties are available by sending a correctly stamped self-addressed envelope to Durex Social Giveaway (8116), PO Box 906, Chilton, Aylesbury HP22 9HR within three months of the Closing Date. Any Winner may opt to have their details removed or minimised by emailing to PrivacyOffice@reckitt.com and indicating their request relates to Durex Social Giveaway. Any winner opting to have their details removed or minimised will not be displayed in the Winners List made available to the public on request. However, the Promoter shall provide the information set out above upon request from such competent authorities (including without limitation the Advertising Standards Authority). All Winners’ details are retained by the Promoter for prize validation and verification only.
28. The Promoter reserves the right to withdraw, amend or terminate (temporarily or permanently) these terms and conditions or the Promotion with or without prior notice where it becomes necessary to do so due to any unforeseen circumstances outside its reasonable control (including, without limitation, in the case of anticipated, suspected or actual fraud or in the event of technical or other difficulties that might compromise its integrity).
29. No correspondence will be entered into concerning the result and the Promoter’s decision in all matters relating to the Promotion is final.
30. The Promoter and its agents accept no responsibility for entries that are not received for any reason or difficulties experienced in submitting an entry to this Promotion and proof of submission will not be accepted as proof of delivery.
31. The Promoter is not responsible for computer or network problems, problems with servers, other programming, electronic or technological failures/errors/malfunctions of any kind (including but not limited to filtering by or operation of the functionality of Instagram) or the failure to receive any posts or inability to contact the potential prize winner for any reason, whatsoever.
32. While nothing in these terms and conditions will limit the Promoter’s liability for death or personal injury caused by its negligence or for fraud, the Promoter will not be legally responsible to entrants or winners for any losses that were not foreseeable to the Promoter or to the entrant at the time of entry to the Promotion or which are caused by a third party.
33. This Promotion and these terms and conditions are governed by English law and subject to the jurisdiction of the English Courts.
34. Entrants are deemed to have accepted these terms and conditions by participating in this Promotion.
Promoter: United Kingdom – RB UK Commercial Limited, 103-105 Bath Road, Slough, Berkshire, SL1 3UH. Company number 08784077
35. PRIVACY POLICY
35.1. RB UK Commercial Limited is a company registered in England & Wales under company number 08784077, with registered office at 103 – 105 Bath Road, Slough, Berkshire, SL1 3UH (the ‘Promoter’), and is in the role of data controller responsible for the processing of personal data. The Promoter is committed to protecting the data privacy rights of all participants, in strict compliance with any applicable Data Protection Law in the UK, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The Promoter confirms that any personal data, processed in connection with the Promotion, will only be collected, saved or processed for the purposes of the administration of the “Durex – Valentine’s Day” unless participants have consented to the processing of their personal data for different purposes, including direct marketing and sharing personal data with third-party controllers for the analysis of their consumption habits and their propensity to purchase.
More details on Promoter general processing of personal data are available here.
35.2. Categories of personal data – Within the Promotion, the Promoter will collect from the participants the following categories of personal data based on the Promotion entry accessible from Durex page on Instagram: participants’ full name, Instagram nickname, and impressions on Instagram post for the management of the promotion entry. In relation to Promotion winners, the Promoter will further collect participants’ full name, date of birth, contact information (email address and phone number), address for delivery and bank account details to administer delivery and transfer of prizes. Provided that the participants will further consent to direct marketing on the Promoter´s website, Promoter may further utilize participants´ email address for marketing purposes as described on the Durex website.
35.3. Purpose of the processing and legal basis – Participants’ personal data submitted in connection with the Promotion will be processed by the Promoter for the purpose of administering and managing the Promotion and, in particular, to (i) allow participants to register for the Promotion, (ii) administer the Promotion, and (iii) deliver and manage the related prizes for winners. Legal basis for this processing of participants’ personal data is these Terms & Conditions, which represent a contractual agreement between participants and the Promoter [i.e., art. 6 (1) (b) (UK) GDPR].
Participant’s personal data is also processed for further purposes only if they consented to such additional purposes. With participants’ consent, personal data is also processed for (i) promoting the Promoter’s products related to designated brands in portfolio via email as part of broader Promoter’s direct marketing strategy [i.e., art. 6 (1) (a) (UK) GDPR].
35.4. Data retention – The Promoter will only retain participants’ personal data as long as reasonably required for the purposes as set out in this privacy policy or otherwise to comply with legal or regulatory requirements applicable to the Promoter. When participants’ personal data is processed (i) for the performance of a contract with the Promoter, the Promoter retains participants’ personal data for a period of 7 years following the end of the Prize Draw; (ii) for meeting legal and regulatory requirements, the Promoter retains participants’ personal data as it is set out by applicable laws; and (iii) in all other cases, participants’ personal data is processed for up to 2 years from the date of last interaction with participants (specifically for marketing purposes unless the participant opts-out from the newsletter distribution).
35.5. Data sharing – Personal data collected within the Promotion will be accessed, as data processor(s), by our third-party vendor(s) providing support and assistance in relation to the Promotion, the Promoter’s website and our consumers’ database. For the management of the Promotion, we have further appointed as data processors based on relevant data processing agreements: Energy Studios (a company incorporated in England and Wales with company number 09323085 having its registered office at 151 Rosebery Avenue, London, UK EC1R 4AB); Umbrella Risk Management Limited (a company incorporated in England and Wales with company number 05397976 and having its registered office at Dodwell House, Chilton Business Centre, Chilton, Buckinghamshire, England, HP18 9LS) and their partner company Cloud Nine Incentives Ltd. (a company incorporated in England and Wales with company number 07342147 and having its registered office at Np-105, Icentre Howard Way, Newport Pagnell, Milton Keynes, England, MK16 9PY) as a subprocessor.;.
Notwithstanding the above, and in order to ensure transparency for the management of the promotion on social media, we state that, Meta is the controller of personal data of all users and visitors of the social network processed in general during its operation and also during the operation of other Meta products, such as Instagram. For more information, see the relevant social networking sites regarding the use of personal data: https://help.instagram.com/155833707900388. At the same time, we would like to inform you that when managing the Promoter's profile on the social network, the Promoter and Meta may become joint controllers of your personal data, given that the social network provides the Promoter with so-called site overviews, which are summary of data, about how people communicate with the Promoter's profile on the social network (for example, information about the number of people that viewed the profile, commented on or responded to the organizer's posts on his social network profile, aggregated anonymized demographic data – e.g. age, city or gender of such persons etc.). Meta has the primary responsibility for processing the data from these reports in line with its Privacy Policy. In all matters related to the processing of your personal data by Meta Platforms Ireland Limited, including the scope of joint-controllership, please refer to the rules available at: https://www.facebook.com/legal/terms/page_controller_addendum.
35.6. Transfer to other countries – Personal data may be transferred outside the UK and the EEA, including the USA, by our third party-vendors acting as data processors on our behalf. For the transfer of personal data outside the UK and the EEA, appropriate safeguards have been adopted, including Standard Contractual Clauses adopted by the European Commission, resp. the UK Addendum, and Binding Corporate Rules as applicable within UK.
35.7. Children – Since individuals aged 18 and over can participate exclusively in the Promotion, no data belonging to persons under the age of 18 will be processed and stored. In the event that the Promoter receives personal data belonging to persons under the age of 18, this data will be immediately deleted/destroyed. If a parent or holder of the parental authority notifies the processing of personal data belonging to persons under the age of 18, the promoter will immediately delete/destroy this data from the processing and storage facilities.
35.8. The protection of your personal data – The Promoter undertakes to implement appropriate technical and organizational measures in order to ensure a level of security corresponding to the personal data belonging to the participants of the Promotion. In assessing the appropriate level of security, account shall be taken in particular of the risks posed by the processing of personal data, caused in particular, by accident or illegally, by the destruction, loss, modification, unauthorised disclosure or unauthorised access to personal data transmitted, stored or processed.
35.9. Participants’ data protection rights – In connection with the processing of their personal data within the Promotion, participants have the following rights arising from the GDPR:
• the right of access to personal data including right to request a copy of personal data;
• the right to rectification (right to have their inaccurate personal data corrected or to have incomplete personal data completed without undue delay);
• the right to deletion (right to have their personal data deleted without undue delay, if one of the legal grounds is given);
• the right to restrict processing;
• the right to data portability (in cases stipulated by law, right to obtain their personal data provided to the Promoter in a structured, commonly used and machine-readable format, and the right to pass this data to another data controller);
• the right to object to the processing;
• the right not to be the subject of any decision based solely on automated processing
• the right to withdraw the consent at any time (provided that the processing was based on consent). To withdraw their consent, participants have to click here
or use opt-out function at any time through the unsubscribe function in our newsletter.
35.10. Complaints – Participants have furthermore right to complain to the Information Commissioner (ICO). Details of how to file a complaint can be found on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.
35.11. How to contact the Promoter – Questions, comments or requests concerning the personal data processing are welcomed and should be addressed to privacyoffice@reckitt.com. To opt out from consent, please click here
or use opt-out function at any time through the unsubscribe function in our newsletter.